Darrell's Appliance Service And Sales Inc

I do not usually write reviews. But, Darrell's appliance needs to be informed how lucky they are to have Travis on their team! He is the best, most knowledgeable, service technician that I have every met! And believe me I have been around awhile and have known a lot of them. He is a perfectionist and makes sure the job is done correctly and completely! That is a hard quality to find in employees now days! You need to make his exceptional skills, and customer service manners, worth his time and keep him around!! He is more concerned about the customers satisfaction and doing it right than he is "over pricing" his skills! You will never find anyone better at the job, or a kinder gentleman, that will come into your customers homes and let them feel like they have an honest, hardworking, friend, (willing to do his best no matter how long it takes.) I would suggest you make it worth his while and listen to his advice! Travis is an amazing addition to your team!! Thank you, Travis! Darrell's management please do NOT lose him!

I asked for a quote to fix my dishwasher, set up an appointment for a tech to come out and all was good. Come time for the tech to show he gives us a two hour window. Which is understandable they are busy after all. Our window comes and passes wait an extra hour just to be safe. Finally fed up I call and ask where our tech was and they went to the wrong door. Then when no one answered they failed to call my phone or my wife's back up number. So basically if you value your time go somewhere else. Very unhappy that I missed work for this.

Go elsewhere for both service and sale!. Asked for an estimate for faulty burner on an electric cooktop. Described problem on the phone. They asked for model number and I said it did not have it immediately handy. They said not to worry. Techs arrived, knew the problem instantly without looking at anything, checked cost of part on iPad and told us it would be cheaper to replace the unit and charged us $95 dollars. All of this could have been done on the phone. Next, we were told we could recoup the $95 buying a new unit from them, but their prices are so much higher than other places, it is still cheaper to buy it elsewhere.

I had an issue with my washing machine. The tech, Travis, came out and was awesome. He went throughout the machine to discover the issue. He also gave me some tips on the specific machine that I have. He was very knowledgeable and friendly. The pricing was very reasonable too. I would highly recommend them for repair service, and if in need will definitely call them again.

I think 3 bad experiences in 24 months is enough to say I won't be shopping there again. Gouged my cabinet installing a dishwasher, didn't say anything, just left. Gave us an incomplete estimate on a subzero fridge/freezer then when we inquired for the missing info the salesman said he was taking time off of work and we'd have to wait until her got back (We ended up going with Duerden's in Ogden) Then Darrell's sold us an expensive fridge ($2000+) for our kitchenette that's had 2 huge issues in the first 14 months. The display wouldn't turn on and was defective, then the freezer just stop working costing hundreds in ruined food. They told me to call fridgedaire and there was nothing they would be able to do.